Refund policy

# Exchanges & Returns Policy | Getshopplyze

We want you to feel confident shopping with us. If something isn’t as expected, our Exchanges & Returns Policy is here to help.

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## Return & Exchange Window
- 30 calendar days from the date you receive your item to request a return or exchange.

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## Conditions for Return/Exchange
To be eligible, the item must:
- Be in its original packaging.
- Be unused/unworn, unwashed, and in resalable condition.
- Include all tags/protective covers, manuals, accessories, and freebies (if any).
- Have proof of purchase (order number or receipt).

**Size exchanges**: We accept size exchanges when available. Items must meet the above conditions. If the requested size is out of stock, we can offer a refund or store credit per your preference.

We cannot accept:
- Items with signs of use or damage not caused by transit/defect.
- Personal care items (e.g., beauty) if opened/used.
- Hazardous materials, flammable liquids, or gases.
- Final sale items or gift cards.

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## Important
Returns that do not meet the conditions above may be rejected.

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## How to Request a Return or Exchange
Email us at **getshopplyze@gmail.com** with:
- Product name
- Order number
- Email used at checkout
- Reason for return/exchange
- If defective/damaged: photo or short video clearly showing the issue

After reviewing your request, we will:
1. Provide the return address and an RMA number (if applicable).
2. Send packing and shipping instructions.
3. Confirm whether a prepaid return label is provided (see “Who pays for return shipping?” below).

**Return address:** [INSERT RETURN ADDRESS]

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## Who Pays for Return Shipping?
- Our error/defect/damaged/wrong item: We cover return shipping (prepaid label provided).
- Change of mind/size exchange/fit preference: Customer covers return shipping.  
  (We recommend a trackable method and keeping the receipt.)

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## Refund Methods & Timing
- Refunds are issued to the original payment method after we receive and inspect the item.
- Processing time: up to 10 business days after approval.  
  (Your bank or card issuer may take additional time to post the credit.)
- Credit card chargebacks may appear within 1–2 statements after completion via the payment gateway.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at **getshopplyze@gmail.com**.

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## Exchanges
- For a faster exchange: return the item (per instructions above) and place a new order for the desired item/size once your return is accepted; or
- Request a direct exchange (subject to stock). We will hold your replacement for 7 days after issuing your RMA.

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## Damages & Issues
Please inspect your order upon delivery and contact us immediately at **getshopplyze@gmail.com** if an item is defective, damaged, or incorrect. Include photos/video and your order number so we can evaluate and resolve quickly.

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## International Orders
- Delivery times and return transit may vary by country and customs.
- Customs duties/import taxes are non-refundable and are the buyer’s responsibility unless required by local law.

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## Need Help?
Email **getshopplyze@gmail.com** and we will guide you through the process.