Frequently Asked Questions

Where do you ship?

We ship to the countries available in the checkout country selector. U.S. orders currently qualify for free shipping.

How long does shipping take?

Processing usually takes up to 3 business days. Delivery time depends on the destination country and carrier updates shown after fulfillment.

How can I track my order?

When tracking is available, you will receive it by email after your order is processed. If you need help, contact getshopplyze@gmail.com with your order number.

Can I return or exchange an item?

Eligible unused and unworn items can be returned or exchanged within the return window described in our Refund Policy. Email us before shipping anything back so we can review the request and provide instructions.

What if my item arrives damaged or incorrect?

Please email getshopplyze@gmail.com with your order number and clear photos or a short video of the issue. We will review it and help resolve the problem.

How do I choose a bracelet size?

Check the variant name and product details before ordering. If you are between sizes, choose the option that best matches your wrist measurement and preferred fit.